Processes regarding the Service Portfolio¶
This Process Framework includes descriptions of all processes occuring during a service’s lifecycle.
The Processes already visualized, explained and described in this document are:
- the Service Recruiting process
- the Service Onboarding process
- the Follow up Onboarding process
- the Operation of services
- the Service Offboarding process
- The Service Portfolio Review process
For Service Operation we defined which service information can be edited by whom. There is no further process description for Service Operation since it is not a process in that sense but rather a ruleset of what can be edited by whom.
The processes described in this Process Framework occur at the following stages of a service’s lifecycle from Service Portfolio view:
Roles involved in the Service Portfolio processes¶
The following roles are involved in different combinations in the Service Portfolio processes:
| Role | Description | Belonging to |
|---|---|---|
| Service Owner | First contact person for the service towards HIFIS - usually the main admin of a service and knows the service on a detailed level | Helmholtz center |
| Further Admins | Know the service on a detailed level and have admin rights | Helmholtz center |
| Service Manager | Lead of the Service Owner and further Admins | Helmholtz center |
| Provider Manager | Usually the lead of the IT department (and the Service Manager) | Helmholtz center |
| Using center | Group/department of a Helmholtz center or whole center being allowed to use (or owing to use) a service provided by a service provider in Helmholtz Cloud | Helmholtz center |
| User within using center | Individual within the using center who actually uses a service provided by a service provider in Helmholtz Cloud | Helmholtz center |
| Requester (user/user group) | Individual or group communicating the need for a service in Helmholtz Cloud which is not yet provided | Helmholtz center |
| Service Portfolio Manager | Responsible for Service Portfolio Management of Helmholtz Cloud | HIFIS |
| Service Integration Manager | Responsible for technical integration of services into Helmholtz Cloud | HIFIS |
| Cloud Portal Manager | Responsible for construction and maintenance of Helmholtz Cloud Portal | HIFIS |
| Legal Aspects Manager | Responsible for legal aspects regarding Helmholtz Cloud | HIFIS |
| Cloud Platform Manager | Responsible for coordination of Helmholtz Cloud activities and roles named above | HIFIS |
| HIFIS Manager | Responsible for coordination of HIFIS activities (all Clusters) | HIFIS |
| KPI Coordinator | Responsible for coordination of KPI measurements for Helmholtz Cloud services | HIFIS |