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Processes regarding the Service Portfolio

This Process Framework includes descriptions of all processes occuring during a service’s lifecycle.

The Processes already visualized, explained and described in this document are:

For Service Operation we defined which fields of the service’s entry in the Service Catalogue can be edited by the service providers, which one’s can only be edited by HIFIS (Service Portfolio Management or others) and which one’s cannot be edited at all. There is no further process description for Service Operation since it is not a process in that sense but rather a ruleset of what can be edited by whom.

The processes described in this Process Framework occur at the following stages of a service’s lifecycle from Service Portfolio view: Alt-Text

Roles involved in the Service Portfolio processes

The following roles are involved in different combinations in the Service Portfolio processes:

Role Description Belonging to
Service provider Group/department of a Helmholtz centre providing (or owing to provide) a service in Helmholtz Cloud Helmholtz centre
Using centre Group/department of a Helmholtz centre or whole centre being allowed to use (or owing to use) a service provided by a service provider in Helmholtz Cloud Helmholtz centre
User within using centre Individual within the using centre who actually uses a service provided by a service provider in Helmholtz Cloud Helmholtz centre
Requester (user/user group) Individual or group communicating the need for a service in Helmholtz Cloud which is not yet provided Helmholtz centre
Service Portfolio Manager Responsible for Service Portfolio Management of Helmholtz Cloud HIFIS
Service Integration Manager Responsible for technical integration of services into Helmholtz Cloud HIFIS
Cloud Portal Manager Responsible for construction and maintenance of Helmholtz Cloud Portal HIFIS
Cloud Platform Manager Responsible for coordination of Helmholtz Cloud activities and roles named above HIFIS
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