Save your recovery key at once!¶
The New Helmholtz Matrix Service and this Documentation Are in a Ramp-up Phase
We plan to offer Helmholtz Matrix from April 2026.
- Please contact us if you encounter any errors.
- Helmholtz members are also invited to give us some structured feedback here.
- From time to time, you may see a red “Offline” notification message. This is because during ramp-up phase of the service, we may need to deploy changes to the server without prior announcement. Don’t reload, your messages will be sent with few seconds delay.
Matrix comes with a lot of inherent security, flexibility and functionality. Encrypted communication significantly increases data sovereignty and data protection; this is set as the default, but can be disabled for single groups.
Be aware:
While you can explore the functionality bit by bit, it is essential to save the your recovery key immediately.
- If the key is lost, even the service provider cannot restore the chat history.
- Follow the next steps to avoid common traps.
- You will likely lose chats if you don’t.
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After first log in, make sure to set and save the Recovery key / “Wiederherstellungsschlüssel” in a local and safe place (aka password manager).
- Click on your logo at the top left and select All Settings / Encryption.
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Verify your session(s) when asked
- with the recovery key or
- with another already open session.