Process Framework for Helmholtz Cloud Service Portfolio

Chapter Overview

• General Points
  • Document history
  • Validity of this document
  • Delimitations
  • List of abbreviations
• Introduction
  • What is HIFIS?
  • What are the goals of HIFIS Cloud?
  • What are the goals of this Process Framework?
• Service Portfolio Management
  • Service Portfolio Management in terms of ITIL – what’s part of it?
  • Service Type definitions
  • The Service Catalogue and its structure
  • Processes regarding the service portfolio
    • Service Recruiting process
    • Onboarding process for new services
    • Follow up Onboarding process
    • Operation of services
    • Offboarding process for services
    • Review process for the Service Portfolio